Terms &
Conditions.

Agreement to these Terms

These Terms & Conditions (the Terms) are a binding agreement between you and MOHR — Modern Optimal Hair Restoration (MOHR, we, us). They apply when you use mohrhair.com or any page of it (the Site), when you book or pay for an assessment, and when you purchase a treatment program or membership (together with the Site, the Services).

By using the Site, booking an appointment, or paying any fee, you accept these Terms and our Privacy Policy, which is incorporated here by reference. If you do not accept them, do not use the Site and do not book.

If you book on behalf of someone else, you confirm you are authorized to do so and you accept these Terms for both of you.

Who you are contracting with

MOHR is a non-surgical hair restoration practice operating at 910 Park Avenue, New York, New York. Clinical services are delivered by licensed providers practising under medical oversight.

These Terms also benefit our owners, officers, employees, contractors, licensed providers, agents, suppliers and licensors, each of whom may rely on Sections 17 through 22 as an intended third-party beneficiary.

No medical advice; no provider–patient relationship

Everything on the Site is general information about a service. It is not medical advice, not a diagnosis, not a treatment recommendation, and not a substitute for care from a qualified clinician who has examined you.

Using the Site, submitting a form, booking an appointment or paying a fee does not create a provider–patient relationship. That relationship begins only when a licensed provider evaluates you in person and accepts you into care, and it is governed by the informed-consent and patient documents you sign at the practice — not by these Terms.

Never delay seeking, or disregard, professional medical advice because of something you read here. If you believe you have a medical emergency, call 911 or go to the nearest emergency department.

Descriptions of protocols, devices and modalities on the Site describe what the practice offers. They are not a representation that any of them is appropriate for you. Appropriateness is a clinical judgment made in person, and a provider may decline to treat you.

No guarantee of results

Hair growth is biological. Response to any hair restoration protocol depends on genetics, age, hormones, the stage and pattern of loss, general health, medications, adherence to the protocol and aftercare, and factors that are not fully understood by anyone. MOHR does not warrant, promise or guarantee any particular outcome — not a degree of regrowth, not a hair count or density figure, not a rate of improvement, not a timeline, not permanence, and not that any result achieved will be maintained.

Specifically, and without limiting the above:

• Before-and-after images published on the Site or elsewhere show outcomes achieved by individual people under their own conditions. They are illustrative, they are not typical or average results, and they are not a representation of what you will achieve.
• Testimonials and reviews are the personal experience of the individual giving them. They are not a prediction and they are not a warranty.
• Measurement output from scalp imaging or any other analytic tool describes the current state of your hair and scalp. It does not itself produce an outcome and it does not forecast one.
• Ranges, averages and study data that may be cited describe published findings or population-level observations. They are context, not a commitment to you.
• Continuing to respond to a protocol is not assured. Hair loss is progressive, and maintenance is a clinical recommendation, not a guarantee against future loss.

Fees are charged for the professional services, time, expertise, materials and facilities provided — not for a result. Payment is earned when the service is delivered, whatever the outcome.

Eligibility

You may use the Site and book Services only if you are at least 18 years old, legally able to enter a binding contract, and not barred from receiving the Services under applicable law. The Site is directed to users in the United States; we make no representation that the Services are appropriate or available anywhere else.

You agree that the information you give us — your name, contact details, medical history, medications, allergies and prior treatments — is accurate, current and complete, and that you will tell us promptly if it changes. Clinical decisions are made on what you tell us.

Booking, fees and payment

The assessment

The MOHR Hair Assessment is $299, booked and paid at the time of scheduling. It covers the clinical consultation, digital scalp analysis, baseline photography and a personalized protocol recommendation. Payment holds the appointment; an appointment is not reserved until payment is complete.

The assessment credit

The $299 is credited toward your first treatment, subject to all of the following: the credit is applied once, to a single treatment or program purchased by the same person who paid it; it must be redeemed within 12 months of the assessment; it has no cash value; it cannot be transferred, sold, combined with another promotional credit, or refunded as cash; and it is forfeited if the assessment is missed or cancelled late under Section 07.

Prices, taxes and errors

Prices published on the Site are in US dollars and are current as of the date shown, but they may change at any time without notice. The price that applies to you is the price presented at checkout and accepted by you. You are responsible for any applicable taxes. We may correct any pricing or description error, including after an order has been submitted; where a correction affects an amount you have paid, your sole remedy is a refund of the difference or cancellation of the affected order.

Payment

Payments are processed by third-party providers, including our scheduling platform and payment processor. We do not receive or store your full card number. By submitting payment you authorize the charge shown at checkout, plus any recurring charges you have separately agreed to, and you confirm you are authorized to use the payment method.

Chargebacks

If you dispute a charge for a service that was delivered, or for a fee properly applied under Section 07, you agree to contact us first so we can resolve it. Initiating a chargeback in place of doing so is a breach of these Terms, and we may recover the disputed amount together with any processor fees and reasonable costs of collection, and may decline to schedule you again.

Cancellation, rescheduling and no-shows

Your appointment reserves a licensed provider, a room and equipment for a block of time that cannot be resold at short notice. The policy is therefore firm and applies uniformly:

We may reschedule or cancel an appointment — for clinical reasons, provider illness, equipment failure, or any circumstance in Section 23. If we do, you may take the next available time or receive a full refund of the affected fee. That refund or reschedule is our entire liability for a cancelled or rescheduled appointment; we are not responsible for travel, accommodation, time off work or any other cost you incurred.

We may also decline or discontinue Services at any time — including where a provider judges treatment clinically inappropriate, where information you gave us was inaccurate or incomplete, or where conduct under Section 14 makes the relationship untenable. If we discontinue Services for clinical reasons, you are refunded for treatments purchased and not yet delivered.

Programs, membership and renewal

Treatment programs

Treatment programs are sold as a course of care at a package price that is lower than the sum of its parts. A program is purchased as a whole. Unless stated at checkout: sessions must be used within 12 months of purchase; sessions are personal to you and non-transferable; a program is not divisible, and stopping partway does not entitle you to a pro-rata refund of the discount. If you stop partway for any reason other than a clinical contraindication identified by your provider, sessions already delivered are re-priced at the single-session rate and any balance is refunded, if a balance remains.

Continuity membership

Continuity is a recurring membership. It is presented at checkout with its price, its billing period and what it includes.

Membership benefits are for your personal use, cannot be shared, transferred or resold, and are not redeemable for cash. Unused monthly benefits do not roll over unless the membership terms say so at checkout.

Refunds

Services are refundable only as set out in Section 07 and Section 08. Beyond those cases:

• Services already delivered are not refundable. That includes an assessment you attended, and a treatment session you received.
• An outcome you are disappointed by is not a basis for a refund. See Section 04: the fee buys the professional service, not a result.
• Products, take-home items and topical preparations are not returnable once they leave the practice, for health and safety reasons, unless they are defective.
• Where a refund is due, it is issued to the original payment method within a reasonable time, and any promotional credit applied to the original purchase is reversed rather than paid out.

Nothing in this Section limits any refund right you have that cannot be waived under applicable law.

Your responsibilities

Results depend substantially on what you do. You agree to:

• Give complete and accurate medical history, including medications, supplements, allergies, prior treatments, and any condition affecting bleeding, healing, immunity or hair growth.
• Tell your provider promptly about any change in your health, medications or pregnancy status.
• Follow the pre-treatment and aftercare instructions you are given, attend scheduled sessions, and complete the protocol as recommended.
• Report any adverse reaction or unexpected symptom to us and, where appropriate, to your physician, without delay.
• Not combine the protocol with other treatments, devices or medications affecting the scalp without telling your provider first.

Where an outcome is affected by inaccurate information you gave us, by missed sessions, or by not following aftercare, that is not a failure of the Services and does not give rise to any refund, re-treatment or claim.

Photography and imaging

Baseline and follow-up photographs and scalp imaging are part of the clinical record. They are taken to measure change over time, they form part of your medical record, and they are handled under the practice's Notice of Privacy Practices and applicable health-privacy law. Clinical use requires no separate permission from you beyond your consent to treatment.

Marketing use is different, and it is optional. We will not use your images or your story in advertising, on the Site, in social media or in any other promotional material unless you sign a separate written authorization for that purpose. Declining has no effect whatsoever on your care or your pricing.

If you do sign that authorization, you grant MOHR a worldwide, royalty-free, fully paid, perpetual and irrevocable licence to use, reproduce, edit for size, format and colour, publish and display the authorized images and statements in any medium, together with any first name or descriptor stated in the authorization, without further approval and without compensation — subject always to the scope, the exclusions and the revocation terms written into the authorization itself, which control if they differ from this paragraph.

You may not photograph, film or record any part of the practice, its staff or other patients without our prior written permission.

Communications you consent to

By giving us your contact details you agree that we may contact you about your appointments, your care and your account by email, telephone and text message — including automated messages — at the number and address you gave us. Appointment reminders and clinical follow-up are part of the Services, not marketing.

Marketing messages are separate. Where the law requires your prior express written consent for marketing calls or texts, we will obtain it separately and you may withdraw it at any time. Reply STOP to any text to stop texts, reply HELP for help, or use the unsubscribe link in any marketing email. Message and data rates may apply. Withdrawing marketing consent does not stop transactional and appointment messages, which you can only stop by ending the relationship.

You consent to receive notices, agreements, receipts and other records from us electronically, and agree that electronic delivery satisfies any requirement that they be in writing.

Intellectual property

The Site and everything in it — text, photographs, illustrations, diagrams, layout, design, protocol descriptions, program structures and the compilation of all of it — is owned by MOHR or its licensors and is protected by copyright, trademark and other laws. MOHR, Modern Optimal Hair Restoration, the MOHR wordmark and logo, and the names of MOHR programs and memberships are our trademarks, whether or not registered.

You may view the Site and print or download a single copy of a page for your own personal, non-commercial use. Everything else is reserved. You may not copy, republish, scrape, mirror, frame, sell, or use any part of the Site or its content to build, train or evaluate a competing service, a dataset or a machine-learning model, without our prior written permission.

Third-party names, devices and systems referred to on the Site are the trademarks of their respective owners and are used to identify what they are. Their use does not imply any endorsement of MOHR by them.

Acceptable use

You agree not to: use the Site unlawfully or for any unlawful purpose; interfere with or attempt to gain unauthorized access to the Site, its servers or any connected system; probe, scan or test its vulnerability; use any robot, spider, scraper or automated means to access it other than a public search engine acting under our robots file; impersonate anyone; submit false, misleading or fraudulent information; introduce malware; place an excessive load on the Site; or harass, threaten or abuse our staff, providers or other patients, in person, by phone or online.

We may suspend or terminate your access to the Site or the Services, immediately and without notice, for any breach of this Section, and may refuse service to anyone whose conduct makes a safe and professional clinical environment impossible to maintain.

Reviews, feedback and submissions

If you send us feedback, a suggestion, a review, a testimonial or any other material (a Submission), you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, adapt, publish and display it, in whole or in part, for any business purpose, without compensation or attribution. You confirm that the Submission is yours to give and does not infringe anyone's rights, and you waive any moral rights in it to the extent permitted by law.

We do not have to publish, keep publishing, or respond to any Submission, and we may remove one at any time. We will not publish anything that identifies you as a patient, or that contains information about your care, unless you have signed the authorization described in Section 11.

Nothing in these Terms prevents you from leaving an honest review of your experience, or from reporting a concern to any regulator or licensing body. Any clause elsewhere that appeared to restrict that is void, and we do not ask for, and will not enforce, a non-disparagement obligation against a consumer.

Third-party services

Booking, payment, analytics, mapping, messaging and similar functions are provided by third parties. When you use one, you are also subject to that provider's own terms and privacy policy, and their handling of your information is governed by their policy, not ours. We select our providers with care, but we are not responsible for the acts, omissions, availability, security or content of any third party, and a failure of a third-party platform is an event under Section 23.

Links from the Site to other websites are for convenience. We do not endorse them, we do not control them, and we are not responsible for what is on them.

Disclaimer of warranties

This Section does not apply to the professional medical services themselves. Those are governed by the standard of care applicable to licensed providers in New York and by the consent documents you sign at the practice. Nothing here purports to disclaim, and nothing here disclaims, any obligation a licensed provider owes you at law.

Limitation of liability

To the fullest extent permitted by law, and subject to the carve-out below:

1. MOHR and the parties named in Section 02 will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost opportunity, loss of goodwill, or the cost of substitute services, arising out of or relating to the Site, these Terms or the commercial relationship — whether the claim sounds in contract, tort, strict liability, warranty, statute or anything else, and even if we were told such damages were possible.
2. Our total aggregate liability for all claims arising out of or relating to the Site, these Terms or the commercial relationship will not exceed the greater of (i) the total amount you actually paid us in the twelve months before the event giving rise to the claim, or (ii) five hundred dollars ($500).
3. These limits apply even if a limited remedy is found to have failed of its essential purpose, and they survive termination.

Indemnification

You agree to defend, indemnify and hold harmless MOHR and the parties named in Section 02 from any claim, demand, loss, liability, damage, fine, cost or expense (including reasonable attorneys' fees) arising out of or relating to: your breach of these Terms; your misuse of the Site; information you gave us that was false, inaccurate or incomplete; your failure to follow instructions or aftercare given to you; content you submitted under Section 15; or your violation of any law or of anyone else's rights.

We may assume the exclusive defence and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate. You may not settle any such matter in a way that imposes an obligation on us without our prior written consent.

Arbitration and class-action waiver

(a) Talk to us first

Before starting arbitration, you agree to send us a written notice of dispute at hello@mohrhair.com describing the problem and the relief you want, and to give us 30 days to resolve it. We agree to do the same. This step is a condition of starting arbitration, and any limitation period is paused while it runs.

(b) Arbitration

Any dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in New York County, New York, or by video or telephone if you prefer. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator decides all issues, except that a court decides whether the class-action waiver in (d) is enforceable. The arbitrator may award any relief a court could award to you individually, and the award may be entered as a judgment in any court of competent jurisdiction.

(c) What is carved out

This Section does not apply to: (i) a claim that may be brought in small-claims court, which either of us may bring there instead; (ii) an application for temporary or preliminary injunctive relief to protect intellectual property or confidential information, which may be made in the courts named in Section 21; or (iii) any claim for medical malpractice or professional negligence arising out of clinical care, which is not covered by this agreement to arbitrate and is governed by New York law and by the patient documents signed at the practice.

(d) Class-action waiver

Any arbitration is individual. You and MOHR each waive the right to bring or participate in a class, collective, consolidated, private-attorney-general or other representative action, and the arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or a particular remedy, that claim or remedy is severed and heard in the courts named in Section 21, and everything else stays in arbitration.

(e) Costs

Filing, administrative and arbitrator fees are allocated under the AAA Consumer Arbitration Rules. Where those rules place a fee on you that a court would not, and you tell us paying it would be a hardship, we will pay it. Each side otherwise bears its own attorneys' fees, unless a statute or the arbitrator's award provides otherwise.

(f) Your right to opt out

You may reject this Section by emailing hello@mohrhair.com with the subject line “Arbitration opt-out”, stating your name and the date you first accepted these Terms, within 30 days of that date. Opting out affects nothing else: it does not change any other part of these Terms, and it has no effect on your care, your pricing or your standing as a patient. If you opt out, disputes go to the courts named in Section 21.

This Section survives termination of your relationship with MOHR.

Governing law and venue

These Terms and any dispute arising out of them or the Services are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and by applicable federal law. For any dispute not subject to arbitration, you and MOHR consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York, and each of us waives any objection to that venue and any right to a jury trial to the fullest extent permitted by law.

Time limit for claims

To the fullest extent permitted by law, any claim arising out of or relating to the Site, these Terms or the commercial relationship must be brought within one (1) year after the claim arose, or it is permanently barred. This Section does not apply to any claim arising out of clinical care, or to any claim whose limitation period cannot be shortened by agreement under New York law.

Events outside our control

We are not liable for any delay or failure to perform caused by something beyond our reasonable control — including acts of God, fire, flood, severe weather, epidemic or pandemic, public-health order, act of government, war, terrorism, civil disturbance, labour dispute, utility or telecommunications failure, internet or hosting outage, failure of a third-party platform, supply-chain interruption, or the unavailability of a provider through illness. Where such an event prevents a scheduled appointment, Section 07 applies.

Changes to these Terms

We may revise these Terms at any time. The revised version takes effect when posted, and the “Last updated” date at the top will change. For a material change we will take reasonable steps to bring it to your attention — a notice on the Site, or an email to the address we hold for you.

Continuing to use the Site or the Services after a change takes effect means you accept the revised Terms. If you do not accept them, stop using the Site and tell us. A change does not apply retroactively to a dispute that arose before it took effect, and a change to Section 20 does not apply to a dispute of which either of us had already given notice.

General provisions

Entire agreement. These Terms, the Privacy Policy, and any order, checkout screen, membership terms or signed patient document are the entire agreement between us on their subject matter, and supersede any prior discussion or representation. Where a signed patient document and these Terms conflict on a clinical matter, the signed document governs; where a checkout screen and these Terms conflict on price or billing, the checkout screen governs.

Severability. If any provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if it cannot be, and the rest remains in full force.

No waiver. Not enforcing a provision is not a waiver of it. A waiver is effective only if we give it in writing.

Assignment. You may not assign or transfer these Terms or any right under them without our prior written consent. We may assign them freely, including to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets.

Notices. We may give you notice by email to the address we hold for you, or by posting on the Site. You give us notice by email to hello@mohrhair.com, or in writing to the address in Section 26.

Interpretation. Headings are for convenience only. “Including” means “including without limitation”. These Terms are not to be construed against either of us as drafter.

Survival. Sections 03, 04, 09, 11, 13, 15 and 17 through 25 survive any termination.

Accessibility. We work to keep the Site usable for everyone. If you have difficulty using any part of it, tell us at hello@mohrhair.com and we will help you get the information or complete the booking another way.

How to reach us

Questions about these Terms, a notice of dispute under Section 20(a), or an arbitration opt-out under Section 20(f):